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Villa Tortorelli

FAQ


Frequently Asked Questions

On this page you can take a look at the answers to the most frequently asked questions. If you have any further requests, please do not hesitate to contact us

CHECK IN AND CHECK OUT

Check – in: From 15:00
Check – out: Until 11:00

Early check in – late check out subject to availability

LUGGAGE DEPOSIT

Always available, always free at both check in and check out for as long as you wish within the day.

Payments

We accept: Paypal, Apple Pay, Google Pay, Master card, Visa, American Express, Maestro, Pago Bancomat, Cash

PARKING and ZTL

Subject to availability, right at Villa Tortorelli. Euro 22 per day. Maximum car size: Length: 5.05 meters. Width: 2.10 meters. Access road from the door of Palazzo Uzielli. The accommodation denies any responsibility in case of damage to the car/s during access.

Limited traffic area (ZTL) Villa Tortorelli is located in a limited traffic area.

If you have booked the paid parking, we will take care of the license plate communication. Alternatively, upon request, a permit is available for loading and unloading luggage in front of the accommodation.

It is not recommended to move the car during the stay both due to the characteristics of the streets of the historic center of Florence and because it is necessary to notify the staff of villa tortorelli within 2 hours of each new access to the ZTL to renew the permit ( this is the same for all accommodations in Florence).

SECURITY and COVID 19

Doorman at the entrance to the building “Palazzo Uzielli”

Triple access gate

External cameras active 24/24 + 1 camera at the entrance

Fire extinguishers

Smoke alarm

Fire doors

COVID-19

We follow the directives of the Italian ministry of Health and of the World Health Organization.

Sanitization of the rooms at every check in and check out for a safe stay.

Daily sanitization of common areas.

ENVIRONMENTAL SUSTAINABILITY

We are committed to reducing the environmental impact of Villa Tortorelli.

Villa Tortorelli is equipped with a 15 cm thermal coat, double and triple glazed windows, heat pump and a new generation of condensing boilers.

We kindly ask all our guests to request a towel change only if necessary.

LANGUAGES SPOKEN BY THE STAFF

Italian, English, French, Spanish, Russian

GROUPS

We welcome you! Contact us at info@villatortorelli.com or:

+39 333 3160 366 (Rambaldo) 
+39 331 333 5998(Giuseppe)

PARTY
Strictly forbidden
CHILDREN AND BEDS
Children are welcome. Children 0-3 years free if sleeping on existing beds. Cot available upon request.
SMOKING
Smoking is only allowed outdoors using an ash tray. Absolutely no smoking in the room and / or in the common areas. Absolute prohibition to leave cigarette butts in the garden. Please respect the environment!
ANIMALS
Small dogs allowed but always contact us first!
EXTRA PEOPLE

All rooms are for two people

If you have a child under 14 we can prepare an extra bed in the room.

PANORAMIC TERRACE

Overlooking Brunelleschi’s dome available to all guests.

COMMUNICATING ROOMS

Available upon request

Servizi inclusi

A/C

Available in every room

Breakfast

Continental and Italian, buffet from 7:30 to 10:30. AM. Breakfast available in the room on request. For any celiac or intolerant people contact us after booking!

WI-FI

Available for free throughout the Villa and in some areas of the garden. Average speed between 60 and 110 mbs per second in download, 15-20 mbs in upload.

Smart Satellite Tv

Smart TV in every room with the following applications: Netflix, Prime Video, Rakuten TV, Disney Plus, Youtube. Access from the guest’s private account.

Main foreign news channels in English, German, French, Russian, Arabic.

Accessibility

Structure accessible to disable people with partial mobility.

Rooms available without access steps and without internal steps

Elevator present with enough space for a wheelchair

Parking

Villa Tortorelli offers the possibility of Parking

SELF CHECK-IN

We offer easy self-check in 


© 2021 Biancospino srl,  Via G. Mazzini 4, 40138 Bologna, Italia P.Iva: IT02143131205. Tutti i diritti riservati 

© 2021 Biancospino srl,  Via G. Mazzini 4, 40138 Bologna, Italy VAT N.: IT02143131205. All rights reserved