Book safely with Paypal or with Mastercard, VISA, American Express, highest safety standards SCA, 3D secure and PSD2 or bank transfer
  • Italiano
  • English
Villa Tortorelli

FAQ


Frequently Asked Questions

On this page you can take a look at the answers to the most frequently asked questions. If you have any further requests, please do not hesitate to contact us

CHECK IN & CHECK OUT

Check – in: From 3 PM

Check – out: Until 11:00 AM

Early check in from 12.30 PM with use of the swimming pool from 10.00 in the morning (pool open April – October) €19.47 purchasable separately

Late check out until 12.30 PM sold separately with use of the pool until 5 PM (pool open April – October): €19.47 sold separately

LUGGAGE DEPOSIT

Always available, always free at both check in and check out for as long as you wish within the day.

Payments

We have two rates:

1: The non-refundable rate with immediate payment at the time of booking

2: The refundable rate, with free cancellation up to 7 days before check in.

If you have chosen the refundable rate, the credit card used will be pre-authorised upon expiry of the cancellation deadline (7 days before check in).

In case of payment by bank transfer for the refundable reservation, please make it 8 days before the check in date.

We accept: Paypal, Apple Pay, Google Pay, Master card, Visa, American Express, Maestro, Pago Bancomat, Cash

PARKING and ZTL

Subject to availability, right at Villa Tortorelli. Euro 25 per day. Maximum car size: Length: 5.15 meters. Width: 2.10 meters. Access road from the door of Palazzo Uzielli. The accommodation denies any responsibility in case of damage to the car/s during access.

Limited traffic area (ZTL) Villa Tortorelli is located in a limited traffic area.

If you have booked the paid parking, we will take care of the license plate communication. Alternatively, upon request, a permit is available for loading and unloading luggage in front of the accommodation.

It is not recommended to move the car during the stay both due to the characteristics of the streets of the historic center of Florence and because it is necessary to notify the staff of villa tortorelli within 2 hours of each new access to the ZTL to renew the permit ( this is the same for all accommodations in Florence).

Addresses where to park outside the restricted traffic zone on the blue lines on the street, 5 -10 minutes walk away from the villa:

Viale Antonio Gramsci, 1, 50121 Florence FI (recommended only from 7 PM onwards or for short stops, €3.00 per hour)
Via dei della Robbia, 88, 50132 Florence FI
Via Jacopo Nardi, 27-19, 50132 Florence FI
Via Benedetto Varchi, 34, 50132 Florence

SAFETY & SECURITY

Doorman at the entrance to the building “Palazzo Uzielli”

Triple access gate

External cameras active 24/24 + 1 camera at the entrance

Fire extinguishers

Smoke alarm

Fire doors

ENVIRONMENTAL SUSTAINABILITY

We are committed to reducing the environmental impact of Villa Tortorelli.

Villa Tortorelli is equipped with a 15 cm thermal coat, double and triple glazed windows, heat pump and a new generation of condensing boilers.

We kindly ask all our guests to request a towel change only if necessary.

LANGUAGES SPOKEN BY THE STAFF

Italian, English, French, Spanish, Russian

EV CHARGING

1 electric charging station (22 kW) in the parking lot of the villa. Type 2A,  subject to payment. 

POOL & hydromassage

Open from April to October.

Pool dimensions: 14 meters x 4 metres. It features a hydromassage in the end area of ​​the pool.

Hours of use when the pool is open: 10:00 AM – 21:30 PM.

Swimming pool prohibited for children under 14 years. For complete pool rules see the appropriate section below.

GROUPS

We welcome you! Contact us at info@villatortorelli.com or:

+39 333 3160 366 (Rambaldo) 
+39 331 333 5998(Giuseppe)

PARTY
Strictly forbidden
CHILDREN AND BEDS

Children are welcome. Children 0-3 years free if sleeping on existing beds. Cot available for 15,00 euro per stay. ( one time fee). 

SMOKING
Smoking is only allowed outdoors using an ash tray. Absolutely no smoking in the room and / or in the common areas. Absolute prohibition to leave cigarette butts in the garden. Please respect the environment!
PETS

Pets are allowed but we ask for a small supplement of €30.00 for extra cleaning to be carried out in the room at check out.

Pets cannot stay in the pool area but can access the other common areas.

EXTRA PEOPLE

All rooms are for two people

If you have a child under 14 we can prepare an extra bed in the room.

PANORAMIC TERRACE

Overlooking Brunelleschi’s dome and the adjacent gardens. Available to all guests from 7:30 AM until 11:30 PM. 

COMMUNICATING ROOMS

Available upon request

BREAKFAST

Continental Italian cuisine with fresh Tuscan products.

Breakfast, if not included in the room rate, can be purchased at a cost of €15.00 per person.

In the summer months it is possible to have breakfast on the terrace overlooking the pool.

General regulation, check in and use of the swimming pool

General regulation & check in

REGULATION

The Regulations are established to guarantee all guests an orderly, serene and peaceful use of the Biancospino S.r.l. facilities. :

B&B villa Ginevra Tortorelli located in Florence, piazza d’azeglio 39

B&B villa Nicoletta Tortorelli located in Florence, piazza d’Azeglio 39

Santo Stefano Apartments, via santo stefano 88 Bologna (interiors 1-2-3-4-5-A), via santo stefano 88/2 (interiors 1-2-3-4-5-6-7-B)

Falegnami Boutique Suites, via de’ Falegnami 16, Bologna (interiors 2-3-4-5-6-7)

Isaia Garden, via sant’isaia 25, Bologna (interior 3)

Frassinago Suites, via frassinago 47 Bologna (interiors 1-2-3-4-5-6-7-8)

Ca’ Palazzo Malvasia, via Pontecchio 19/2 Sasso Marconi (BO) and related holiday home apartments.

B&B La Quercia, via montechiaro 30/2 Sasso Marconi (BO) and related holiday home apartment.

Marciana Hills Apartments, campobagnolo, Elba Island, municipality of Marciana (LI)

Villa Bottrigari, via bottrigari 26 Bologna (interiors 1-2-3-4-5-6)

hereinafter for the sake of brevity all referred to as “structure(s)”). It has a contractual nature, therefore sending the reservation and/or compiling the data on the Guest Portal formally and for all intents and purposes implies acceptance of these Regulations, in all its clauses and provisions. The relationship with Biancospino s.r.l. is governed by Italian law and failure to comply with the aforementioned law will result in the removal of the Guest from the structure and, if necessary, reporting to the public safety authorities, unless otherwise stated.

1) Documents – When booking the structure or immediately after, the Customer is obliged to insert on the Guest Portal, or send directly to Biancospino S.r.l. their own documents and those of those accompanying them who will use the stay at least 24 hours before the day of arrival, and in any case no later than 5.00 pm on that day, to be understood as the maximum limit. This is for identification purposes and to allow the compilation and communication of the presence to the police bodies, as required by law. The insertion of data and/or the forwarding of documents constitutes an essential condition for being able to use the service, therefore once the above deadline has expired without the insertion and/or transmission of the documents having been carried out, the Biancospino Company S.r.l. will not allow access to the unit, withholding the sums paid by the customer for the stay.

2) Booking Conditions – By sending the booking, the Customer confirms that he has read and expressly accepts the Booking Conditions which form an integral part of these Regulations.

3) Registration of Guests – It is absolutely forbidden to allow guests and people not duly registered at the time of booking or subsequently to access the structure and/or apartment.

4) Arrival and departure times – The apartments or rooms are available for check-in from 15:00 on the day of arrival and must be vacated strictly by 11:00 on the day of departure, barring exceptions agreed and authorised.

In case of late check-out compared to the indicated time, a surcharge will be applied, according to the following scheme:

– Late check-out charge:

  • Until 12.30: €20
  • Until 1.30 pm: €45
  • After 3.00 pm: the cost of an additional night, according to the tariff in force.

Rates are per day regardless of the time of entry.

6) Customer Care – The Customer Care service offered by Biancospino S.r.l. it is available to Guests from Monday to Friday, from 9 to 18. Outside of these days and hours, the intervention of the operators will be guaranteed, following a message from the Customer, only in cases of proven urgency.

7) Left luggage – Customers will be able to leave their luggage in a special, unattended room when needed, during the times when the Customer Care service referred to in the previous point is active. The Management of Biancospino S.r.l. declines all responsibility for any luggage and objects deposited by Guests and consequently will not be liable for any compensation.

However, the Management reserves the right, at its sole discretion, not to accept luggage and other personal effects in storage.

8) Silence hours – In the hours from 1.30pm to 4.00pm and from 10.30pm to 8.00am, Clients are requested to observe maximum silence and in any case to adopt appropriate behavior to ensure that they do not guests’ rest is disturbed in any way, thus avoiding in particular the use of high tones of voice in the sleeping area, the use of clogs or noisy shoes in all rooms, slamming or forcefully closing doors, noises and shouts of any other genre. The use of television or radio is also allowed at the times indicated, but with volume moderation.

9) WI-FI – In the structure there is a free wi-fi network, for use exclusive to the customers of the structure. Biancospino S.r.l. is not responsible for any malfunctions due to the network provider, but will simply be able to take charge of any notification from the Customer to transmit it to the same.

10) Stay of minors or people wholly or partially deprived of autonomy – Minors and/or those deprived of wholly or partially of autonomy who are not accompanied by parents/tutors/guardians/administrators or, if required by law, by the same unauthorized, and therefore in possession of regular documentation in this regard, cannot stay in the structures of Biancospino S.r.l.

The parents of minors or persons who carry out the role of tutors/curators/administrators of subjects lacking in whole or in part autonomy are responsible for the acts carried out by these subjects within the structure and are required to supervise them and make sure they behave correctly towards the other guests, with particular reference to the strict observance of silence, which the company intends to guarantee to its guests, and avoid causing damage of any kind.

11) Animals – Biancospino S.r.l. reserves the right to accept pets in its structure, provided their presence is duly communicated and declared at the time of booking, with specific mention of the type of animal and size. Failure to communicate in advance and request for approval of the presence of an animal will result in the charge of an increased pet fee, equal to € 100.00 (one hundred euros/00). In any case, the Client must keep the animal within the accommodation facility so as not to cause nuisance, noise and damage to other guests and the hotel facility. Only animals in compliance with health regulations can access the hotel. The management may request compensation for any damage caused;

12) No smoking – The structures of Biancospino S.r.l. they are “smoke free”. It is therefore strictly forbidden to smoke inside the apartment and in the common areas (with the exception of the outdoor garden). Any non-compliance with the prohibition, which will be ascertained during the inspection of the unit after check-out, will entail the need to carry out a particular cleaning of the unit and of the furnishings, with particular reference to fabrics etc., and specifically the execution of n. 2 ozone sanitization treatments. Given the high costs of such interventions, Clients are informed that Design Club will apply a penalty of € 250.00 (two hundred and fifty) to offenders.

13) Bed configuration and linen replacement – The Customer must specify their preferences or specific bed configuration requests when booking and in any case no later than 24 hours prior to the scheduled check-in date, in order to allow the unit to prepare in a mode other than the standard mode.

The linen of the apartments is replaced as required by the regulation for holiday homes where the customer stays there, and therefore at the guest’s check-in and check-out. In the case of b&b, the cleaning of the rooms is done daily. In exceptional cases, a change of linen may be authorized in the holiday home apartments at the request of the customer. This change will involve the charge of a supplement, and therefore an extra cost of Euro 25.00 (twenty-five/00) per room, for each change of bed linen.

It is forbidden to remove linen from the occupied unit. If the check after check-out shows missing or damaged linen compared to the standard equipment of the unit, Biancospino S.r.l. will apply an extra to be paid by the Customer equal to the purchase cost of the goods found to be missing/damaged.

14) Separate waste collection and energy saving – The Policy of Biancospino S.r.l. provides for differentiated waste collection. Customers are therefore invited to divide the waste themselves. We invite you not to waste water and electricity when you leave the apartment.

15) Extra cleaning – In the event that the Guest leaves the occupied unit in poor condition, without taking care of washing the dishes and/or removing the rubbish, and therefore more intense cleaning than usual is required, he will be charged to the Customer an extra cost of 50.00 euros (fifty/00).

16) Verification of equipment and compensation for damages – In the event that, following check-out or during the stay, damage is found to the structure, furnishings and/or equipment of the same, the Customer must pay the amount for the repair/replacement to choice of structure.

          The Client is required to verify the completeness and functionality of the equipment of the occupied unit within two hours from the time of check-in, by consulting the relative list found inside the apartment. It is also held in the same term, following nify any further problems encountered. In the absence of notifications within the indicated term, the unit will be considered delivered correctly and fully equipped and in perfect condition.

The verification of the unit by the employees appointed by Biancospino S.r.l. it will take place as soon as possible after check-out. They will promptly notify the Management of any damages and/or deficiencies they find. The Customer Care will then proceed to quantify the damages found, including the costs of repurchasing the damaged or missing goods, the costs of any restoration work, as well as the labor costs, quantified as a flat-rate amount equal to 25% of the damages, and the days of possible unavailability of the unit, acquiring suitable proving documentation. He will then forward a formal communication to the Customer within two working days of check-out, proceeding to charge the amounts that will be due.

BOOKING CONDITIONS

The reservation must be confirmed by the customer by providing their credit card details as a guarantee.

The sending of card data constitutes in any case prior authorization for the pre-authorisation and/or debit, according to the terms and conditions of the booking and the Regulations.

If a “refundable” rate has been opted for and the cancellation takes place within the established terms, no amount will be withdrawn.

The booking procedure and payment must take place within 30 minutes, after which it is automatically cancelled.

The reservation, therefore, will be confirmed only by inserting the credit card in the above terms.

The booking systems used by Biancospino S.r.l. use the most advanced security standards to ensure the protection and privacy of the data entered, as per separate legal notice.

CITY TAX

The Municipality of Bologna and Florence have instituted the Municipal Tax of Stay (Tourist Tax) which must be paid by guests at the accommodation facilities.

The amount of this tax is not included in the prices indicated on this site or in those generated by the online booking system and must be paid upon registration on the Guest Portal, before check-in, or, failing that, it will be charged to the credit card provided by the customer.

The tourist tax has an amount that varies from 3 to 5 euros per person per night for the municipality of Bologna and 5.50 euros per night per person for the municipality of Florence. There are exemptions that must be communicated at the time of booking.

RESERVATION CANCELLATION TERMS

As indicated at the time of booking and based on the option exercised by the Client, the booking may be canceled and/or modified promptly as follows:

BOOKING AT STANDARD RATE

Free cancellation within 5 days before arrival.

For subsequent cancellations or no-shows, the total amount of the reservation will be charged.

For any booking of 4 or more apartments, Biancospino srl reserves the right to change the cancellation conditions.

NON REFUNDABLE BOOKING

Non-refundable reservations may be charged for the full amount at any time following the booking confirmation.

In the event of early departure, the Client will not be entitled to any refund on the rates paid for the booked stay.

EXTRA SERVICES PROVIDED UPON REQUEST DIRECTLY FROM THIRD PARTIES

For the sole purpose of favoring the Customer, and without any assumption of responsibility in this regard, Biancospino S.r.l. informs customers who wish to use services not provided by the structure that it is possible to have breakfast in the bars adjacent to the accommodation facilities.

Each request and relative payment, as well as the conditions of this service and any related problems, will be regulated by the Customer directly with the supplier of the requested service.

It is also possible to request parking for your car near the structure. Also in this case, this indication is a mere courtesy report, for which Biancospino S.r.l. assumes no responsibility. Each request and relative payment, as well as the conditions of this service and any related problems, will be regulated by the Customer directly with the supplier of the requested service.

Pool rules & regulations

POOL USE REGULATION B&B VILLA GINEVRA TORTORELLI & B&B VILLA NICOLETTA TORTORELLI

  1. By accessing the swimming pool, you accept these regulations.
  2. The swimming pool is not guarded or supervised. Exercise the utmost caution! The pool manager informs users that the pool is unattended.
  3. Hours allowed for access: swimming pool: 10:00 AM – 9:30 PM / hydromassage: 11:00 AM – 8:00 PM. It is forbidden to use the swimming pool at night. Unheated swimming pool. Swimming pool open from April to October.
  4. Pool dimensions: 13.50 x 4 meters; water height: constant 140 cm. The pool water is treated as needed with chlorine, fungicides, and ph-regulating products.
  5. No shouting or listening to music through loudspeakers.
  6. Parties and dances strictly prohibited.
  7. Absolute ban on running and diving.
  8. Access forbidden to children under the age of 14. Access allowed to minors between 14 and 18 years only in the presence and under the supervision and responsibility of parents or legal guardians.
  9. Warning: there are steps at the end of the hydromassage pool.
  10. There is a large step that serves as a flower bed for 2 trees next to the shower.

It is forbidden to climb this large step and pass by the pool in that area.

  1. Access allowed only to guests of the accommodation, it is forbidden to introduce animals.
  2. Before accessing the pool it is mandatory: to take a shower; sanitize your feet; always use rubber slippers or shoe covers near the pool but not inside it. The shower is located next to the access steps to the swimming pool at the bottom of the garden.
  3. The accommodation and the property are not liable in any way for any accidents, injuries or other, caused by users to themselves and to third parties for behavior attributable to them with particular reference to failure to comply with this regulation.
  4. Access to the swimming pool is allowed to customers of the accommodation equipped with a bathing suit; in particular, showering and bathing without a swimsuit are prohibited. The use of a swimming cap is mandatory inside the pool. It is forbidden to enter the pool with clothes other than a bathing suit.
  5. It is forbidden to introduce appliances connected to electrical outlets, as well as glass objects and bottles, into the pool and its vicinity. It is forbidden to access the swimming pool and to swim in the event of adverse meteorological phenomena (example: thunderstorm). It is forbidden to eat and/or drink in the swimming pool. Non-civil behavior and demeanor is prohibited. Entry is forbidden to people in a state of intoxication or under the influence of medicines or drugs or even in evident precarious health conditions. All pool equipment must be used with care and attention. Any damage caused must be compensated.
  6. It is forbidden to enter the water with wounds, abrasions, lesions or skin alterations of a suspected infectious nature (warts, dermatitis, mycosis).
  7. No smoking in the entire pool area: 250 euro fine.
  8. Maximum pool capacity: 24 people. Maximum number of people in the water 10.
  9. The toilets are located on the ground floor of the b&b Villa Ginevra Tortorelli and in the rooms of the accommodation facilities.
  10. It is recommended not to bathe less than 3 hours after meals or cold drinks.
  11. The manager of the swimming pool is Mr Marco Gorelli. Phone number: +39 3386741754
  12. In the event of an emergency, the first aid kit is located on the ground floor of the B&B Villa Ginevra Tortorelli in the corridor. The area for the arrival of the stretcher is foreseen in the parking lot after the black fence that borders the swimming pool.
  13. Emergency numbers: Ambulance / Police: +39 112.

Where are you: b&b Villa  Tortorelli Piazza d’Azeglio 39, 50121 Florence.

  1. The accommodation and the owners decline all civil and penal responsibility for objects and valuables left in the pool.

Servizi inclusi

A/C

Available in every room

Breakfast

Continental and Italian, buffet from 7:30 to 10:30. AM. Breakfast available in the room on request. For any celiac or intolerant people contact us after booking!

WI-FI

Available for free throughout the Villa and in some areas of the garden. Average speed between 60 and 110 mbs per second in download, 15-20 mbs in upload.

Smart Satellite Tv

Smart TV in every room with the following applications: Netflix, Prime Video, Rakuten TV, Disney Plus, Youtube. Access from the guest’s private account.

Main foreign news channels in English, German, French, Russian, Arabic.

Accessibility

Structure accessible to disable people with partial mobility.

Rooms available without access steps and without internal steps

Elevator present with enough space for a wheelchair

Parking

Villa Tortorelli offers the possibility of Parking. 

Cost: euro 25,00 per day. You can book it while making a reservation on our website. 

SELF CHECK-IN

We offer easy self-check in 


© B&B Villa Ginevra Tortorelli, CIR: 0480176610114
B&B Villa Nicoletta Tortorelli, CIR: 0480176610113
Piazza Massimo D'Azeglio 39, 50121 Firenze Italia

© 2021 Biancospino srl,  Via G. Mazzini 4, 40138 Bologna, Italy VAT N.: IT02143131205. All rights reserved